Privacy Policy & GDPR

This Privacy Policy governs the manner in which Smartteh-2019 Ltd. collects, uses, maintains, and discloses information collected from users (each, a “User”) of the iDrones.shop website (“Site”). This privacy policy applies to the Site and all products and services offered by Smartteh-2019 LTD.

Mihaela Yordanova is committed to safeguarding your privacy. Contact iDrones.shop if you have any questions or problems regarding the use of your Personal Data and we will gladly assist you:

SMARTTEH – 2019 LTD
Company Number ( EIN / Company ID ): BG205289226
Sofia, Bulgaria, Kazbek 59 Str.
Website: https://idrones.shop
Email: [email protected]
Phone number: +359876996167

By using this site or/and our products/services, you consent to the Processing of your Personal Data as described in this Privacy Policy.
This Privacy Policy is a part of our Terms and Conditions; by agreeing to Terms and Conditions you also agree to this Policy. In the event of collision of terms used in Terms and Conditions and Privacy Policy, the latter shall prevail.

Definitions used in this Policy
Data protection principles we follow
What rights do you have regarding your Personal Data
What Personal Data we gather about you
How we use your Personal Data
Who else has access to your Personal Data
How we secure your data
Information about cookies
Contact information

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (iDrones.shop) – Stoyan Yordanov

We promise to follow the following data protection principles:

Processing is lawful, fair, and transparent. Our Processing activities have lawful grounds. We always consider your rights before Processing Personal Data. We will provide you with information regarding Processing upon request.
Processing is limited to the purpose. Our Processing activities fit the purpose for which Personal Data was gathered.
Processing is done with minimal data. We only gather and Process the minimal amount of Personal Data required for any purpose.
Processing is limited by a time period. We will not store your personal data for longer than needed.
We will do our best to ensure the accuracy of the data.
We will do our best to ensure the integrity and confidentiality of data.

The Data Subject has the following rights:

Right to information – meaning you have to right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained, and why and by whom it is processed.
Right to access – meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification – meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure – meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing – meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing – meaning in certain cases you have the right to object to the Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing – meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint – in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority – meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent – you have the right to withdraw any given consent for Processing of your Personal Data.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Information you have provided us with
This might be your e-mail address, name, billing address, home address etc – mainly information that is necessary for delivering you a product/service or to enhance your customer experience with us. We save the information you provide us with in order for you to comment or perform other activities on the website. This information includes, for example, your name and e-mail address.

Information automatically collected about you
This includes information that is automatically stored by cookies and other session tools. For example, your shopping cart information, your IP address, your shopping history (if there is any) etc. This information is used to improve your customer experience. When you use our services or look at the contents of our website, your activities may be logged.

Information from our partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners here.

Publicly available information
We might gather information about you that is publicly available.

How and why we process personal data

Your personal data is processed mainly electronically through iDrones.Shop and by third parties, selected for their reliability and experience. They perform activities of key importance for the use of the website and its services – the sale of products.

Your personal data is processed by the Company, in order to make the following services, possible on the Website:

fulfillment of orders and activities, connected to this – name and surname, telephone number, email, postal address, IP address;
registration or subscription to the information bulletin – email;
publishing a product review – name, email address;
management of payments made– for this purpose we only transfer the collected information for the execution of the transaction, after the transfer the information is not stored by us;
management of customer requests: technical inquiries, trade-related inquiries, questions about the status of orders made, as well as requests for additional information.

When processing your data, the Company tries to follow the strict necessity principle. This is why the website is configured in such a way, that the use of personal data is limited to the minimum, necessary for correct operation.

How long do we store the data

The storage of personal data continues, while the Company has reasons for keeping the information. The following data storage time periods for different data types are applied by the Company:

data, connected to made orders – 5-year period;
data for marketing purposes – for a period of 2 years or until consent for its use is expressly withdrawn;
data, connected to the measurement of user behavior on the Website – for a period of 1 year, depending to the technology used.

Your Rights with regard to the processing of your personal data

You always have the right to receive the following information from the Company:

how your personal data is being used and for what purpose, as well as the source, from which the Company obtained it;
what the goals and methods of processing your personal data are;
what the logic, applied for the processing of the data by electronic means is;
which categories of companies your personal data may be provided to;
you may actualize, correct or add to your personal data;
you may cancel, transform the data to an anonymous record or block or delete your personal data.

You may exercise your rights freely and at any time by sending a written request to the Company at [email protected] In case there has been a change in your personal data and you would like the Company to make corrections to it, please notify us in written form at the same email address.

We use your Personal Data in order to:

provide our service to you. This includes for example registering your account; providing you with other products and services that you have requested; providing you with promotional items at your request and communicating with you in relation to those products and services; communicating and interacting with you, and notifying you of changes to any services.
enhance your customer experience;
fulfill an obligation under law or contract;

We use your Personal Data on legitimate grounds and/or with your Consent.

On the grounds of entering into a contract or fulfilling contractual obligations, we Process your Personal Data for the following purposes:

to identify you;
to provide you a service or to send/offer you a product;
to communicate either for sales or invoicing;

On the ground of legitimate interest, we Process your Personal Data for the following purposes:

to send you personalized offers* (from us and/or our carefully selected partners);
to administer and analyse our client base (purchasing behavior and history) in order to improve the quality, variety, and availability of products/ services offered/provided;
to conduct questionnaires concerning client satisfaction;

As long as you have not informed us otherwise, we consider offering you products/services that are similar or the same as your purchasing history/browsing behavior to be our legitimate interest.

With your consent we Process your Personal Data for the following purposes:

to send you newsletters and campaign offers (from us and/or our carefully selected partners);
for other purposes we have asked your consent for;

We Process your Personal Data in order to fulfill the obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised.

We do not share freely, sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

Our processing and business partners:

Google, Facebook, WP, Borica, Delivery Companies

Connected third parties:

Categories of third parties, which receive access to your personal data

transport/courier companies and postal operators with regard to the fulfilling of contractual obligations and sending of correspondence and communication, connected to the fulfillment of the contractual service and the sending of bought goods;
notaries, lawyers, or other third parties, if the client has breached an obligation, stipulated in a contract with the data controller;
banks, servicing payments, made by and to clients;
persons, providing consulting services in different spheres – lawyers, accountants, marketing agencies, etc.;
bodies, institutions, and persons to whom we are obliged according to the law to provide personal data to.
Google and Facebook platforms for advertising or correct presentation of our products to you

We only work with Processing partners who are able to ensure an adequate level of protection for your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

We do our best to keep your Personal Data safe. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures from two sides.

Even though we try our best we can not guarantee the security of information at a 100%. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

If you have an account with us, note that you have to keep your username and password secret.

Protecting your banking and personal details

We do not store credit card details nor do we share customer details with any 3rd parties.

Children

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.

We use cookies for the following purposes:

Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
Analytics cookies – These cookies are used to track the use and performance of our website and services
Advertising cookies – These cookies are used to deliver advertisements that are relevant to you and to your interests. In addition, they are used to limit the number of times you see an advertisement. They are usually placed on the website by advertising networks with the website operator’s permission. These cookies remember that you have visited a website and this information is shared with other organisations such as advertisers. Often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.

We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

Third-party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy

Smartteh-2019 Ltd. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please visit our contact page.

Supervisory Authority
Website: http://www.cpdp.bg/
Email: [email protected]
Phone: +359 2 915 3580

We reserve the right to make change to this Privacy Policy.
Last modification was made 10/08/2022.

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